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Return policy:
Custom floorcloths are specially designed and created for you and
therefore there are no refunds or exchanges
for custom orders.
If you decide you need to return a product - except custom order
floorcloth, we are happy to help you through the return process.
1. Obtain a Return Authorization (RMA) number by email from us
within 7 days of receiving the product.
2. Ship the product within 7 days of the date of issuance of the
RMA to the address that we give you.
3. To receive a refund or credit, your purchase must be returned
in original condition with shipping and insurance pre-paid in "as
new" condition, in original box and packaging. Any variance from
these conditions could result in delay or forfeiture of your refund.
4. All products will be subject to a 20% restocking fee. Shipping
fees will not be refunded.
5. Refunds on purchases made with a credit card will only be credited
to the same card.
6. Refunds or credits are issued after receipt and inspection of
returned goods.
7. Products ordered and then refused by a customer at their address
or returned without contacting us for a Return Authorization Number
will incur an automatic 20% re-stocking fee and shipping fees.
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